Hello, we are here to help.

Membership

Payment

Orders

Learning System

App

Others

Membership

Can I get a free trial before I purchase?

You can download our Dim Sum Warriors App from Apple’s App Store or Google Play. (If you’re in China,
look for 点心侠.)

The App is FREE to download and you’ll get access to one story: Papa, I’m Still Not Sleepy 爸爸,我还不想睡.

We encourage you to join the Dim Sum Warriors Club, where you’ll get:

      • Full access to the Dim Sum Warriors Comic Reader App which has over 19 bilingual stories (and counting!) with read-aloud features, voice practice functions and vocabulary-building games!
      • Access to our livestream Bilingual Comic Jams where your kids can read and draw in a relaxed and creative environment;
      • Unlimited access to resources like archived videos, miniposters, quizzes and home study guides;
      • Discounts on our books and more!

How do I purchase a Dim Sum Warriors Club membership?

Click here!

Will my Dim Sum Warriors Club membership be renewed automatically?

Yes, you will be charged automatically after the last date of your membership. But you can cancel anytime before that.

How do I cancel my Dim Sum Warriors Club membership?

You can email or contact us here and request cancellation in the Message box. Please provide us the Username of the account.

Why is my Dim Sum Warriors Club membership cancelled when I did not plan to?

We were unable to process the payment automatically using the last payment method.
You can email or contact us here and let us know your username so that we can assist you.

If I have multiple PC/mobile phones/tablets, will I need Dim Sum Warriors Club membership for each one?

No, you can use one Dim Sum Warriors Club membership on up to 3 devices.

 How do I purchase Dim Sum Warriors Club membership as a gift?

Please purchase the Dim Sum Warriors Club membership with the account information of the gift recipient.

The recipient’s account information needed are:

      • Username (Please note: This cannot be changed later)
      • Email address
      • First name
      • Last name

After the purchase is completed successfully, the recipient can log into the account with the user details.

Membership will be renewed automatically using your payment method, but it can be cancelled at any time before that. You can email or contact us here and request cancellation in the Message box. Please provide us the Username of the account to be cancelled.

 Can I buy more than one Club subscription?

Yes, you can buy more than one Club membership subscription. However, each Club membership account should have a different user name and email address.

How can I change my password?

You can login to your account here. After that, click My account, then Account. Please enter your current password and new password.

If you need more help, you can email or contact us here and we’ll be happy to assist you.

How do I reset my password?

If you’re already logged into your account, please click My account, then click Account. Please enter your current password and new password.

If you’re unable to log into your account, click on Forgot your password? to request a password reset link to be sent to your email. If you do not see the email in your inbox within a few minutes, please check your Junk folder or Spam folder.

If you need more help, you can email or contact us here and we’ll be happy to assist you.

How do I change my login or email address?

You can login to your account here. After that, click My account, then Account. Please enter your new email address.
To safeguard your account, you will not be able to change your Username.

How do I unsubscribe from email updates?

Any email you receive from Dim Sum Warriors contains a link for you to unsubscribe at the bottom of the email. You can opt-out anytime.
To opt back in, you can do so at our website here, at the bottom of the page.

How do I deactivate or delete my account?

We’re sorry to see you go!
If you deactivate or delete your account, your Dim Sum Warriors Club membership will be cancelled and you will no longer be able to access Dim Sum Warriors Club membership content and other privileges such as the full resources of our App.

To cancel your club membership, please email or contact us here and we’ll be happy to assist you.

 How do I reactivate my account?

You will have to purchase a new Dim Sum Warriors Club club membership at our shop here.

 Can I give my account to someone else?

We are unable to transfer ownership of your Dim Sum Warriors Club membership to another person. You may cancel your club membership and purchase a new one under the person’s name and email address. The payment method of this new purchase will be used for auto-renewal of the new club membership.

 How old must my child be to become a Dim Sum Warriors Club member?

The Dim Sum Warriors Club is designed for kids aged 5-11.

Why I am unable to successfully pay for orders?

Please check with your card issuer or bank. Also, please check whether your internet connection is stable.

Payment

How can I get a refund on my Dim Sum Warriors Club membership?

We’re afraid that we do not offer refunds for paid memberships. No prorated refunds or credits will be offered for partially used club membership subscriptions.
You may refer to our return policy.

 How do I apply a discount or coupon?

Simply type in the coupon code at checkout.

If you are purchasing through a sponsorship link, the discount will be automatically applied to your purchase.

 Can I change the currency I’m being charged in?

No. Currently pricing and currency information are based on your geographical location.
If you are not seeing that, it could be that a VPN or browser plugin is changing your apparent location. Disabling it could resolve the issue. If not, please write to us here, and write the problem in the message.

 How can I change my card details for my Dim Sum Warriors Club membership payment?

You can login to your account here. After that, click My account, then Payment.

Why was I just charged?

It is possible that your Dim Sum Warriors Club membership is being renewed. If you need help or wish to cancel your Dim Sum Warriors Club membership, please write to us here,  and we can assist you. 

Why do I see a price increase on the payment page?

It could be there was discount offer before and it expired. Also, from time to time, we reassess our pricing and raise the prices due to currency exchange rates, or to enable us to deliver greater value to you.

Orders

How long does it take for my books to arrive?

For Singapore addresses, we will deliver your order to you within 7 working days. We will inform you of any unexpected delays.

For overseas addresses, delivery will depend on multiple factors that are beyond our control, and we hope you will understand.

 How can I cancel my order of book/s?

Please refer to our return policy.
If your order is eligible for return, please write to us here with details.

 When can I get the refund after I have received confirmation from you that it will be processed?

Your refund will be credited to your initial form of payment within 14 business days, in the amount of the purchase price. It may take one or more billing cycles for your credit to appear after your return has been processed.

 How can I re-order, if I have ordered the wrong item?

You may place a new correct order.
For your original (wrong) order, please write to us here and describe your problem in the Message box.
The wrong order is subject to our return policy.

Learning System

What age is Dim Sum Warriors app and books for?

We designed our method and resources for kids aged 5-11.

Specifically, the app and books are for 2nd Language Learners Grades K-3 (e.g. Chinese learners in Singapore); English or Chinese as an International Language Learners Grades 2-5 (e.g. English learners in Vietnam) or CEFR Levels A1+ to B1. It is not suitable for complete beginners in the target language (though we are designing materials for them right now).

App

Why can’t I run the Dim Sum Warriors app after I have downloaded it from the Apple App Store / Google Play Store?

For iOS based devices, we recommend a minimum iOS version 12. For Android based devices, the minimum Android OS is 4.4.2.

Why can’t I run log into the Dim Sum Warriors app after I have downloaded it from the Apple App Store / Google Play Store?

Please use your username and password.

If it does not work, you can reset your password here.

How do I get help for technical issues?

Please visit our technical requirements page to check the recommendations.
You may also write to us here, and descrive your problem in the Message box. Please let us know what phone/tablet and OS version you are using and the problem you are facing so that we can assist you.

What do I do if I cannot hear audio or sound from the Dim Sum Warriors Comic Reader App on my device (phone/tablet)?

Please ensure the phone is not on silent mode. Also, you may want to test out if your phone is able to play other audio files too.

What do I need to have to use the Dim Sum Warriors Comic Reader App?

Dim Sum Warriors Comic Reader App is supported in both Android and iOS based devices. For iOS based devices, we recommend a minimum iOS version 12. For Android based devices, the minimum Android OS is 4.4.2. Please ensure to meet these minimum OS versions.

Please visit our technical requirements page to check the recommendations.

You may also write to us here, and descrive your problem in the Message box. Please let us know what phone/tablet and OS version you are using and the problem you are facing so that we can assist you.

 Why does the App not pick up my recording correctly?

You need to be in a quiet environment so that the App can pick up your recording clearly.

Others

Where can I find Dim Sum Warrior events?

We will announce major events on our homepage as well as our Facebook and Instagram pages.

How is my personal information protected?

We value your privacy and the safety of your personal information. Please read our privacy policy.

 I have other queries. Who can I contact?

Please write to us here. We would be delighted to help you.