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Membership

Can I get a free trial before I purchase?

Simply download our Dim Sum Warriors App in Google Play Store or Apple App Store.
In China, it is 点心侠.
You’ll have access to one World, Papa, I’m Still Not Sleepy.
We invite to subscribe to our Dim Sum Warriors Club membership to
– get full access to the Dim Sum Warriors Comic Reader App with new content added every month;
– get exclusive content such as printable activities, cartoons, news, learning tips and education insights by experts;
– save with 10% discount on all books in our store;
– receive special offers and more!

 

Why do I need a Dim Sum Warriors Club membership?

With our Dim Sum Warriors Club membership, you
– get full access to the Dim Sum Warriors Comic Reader App with new content added every month;
– get exclusive content such as printable activities, cartoons, news, learning tips and education insights by experts;
– save with 10% discount on all books in our store;
– receive special offers and more!

How do I purchase a Dim Sum Warriors Club membership?

Please visit our shop here.

Will my Dim Sum Warriors Club membership be renewed automatically?

Yes, you will be charged automatically according to the period you have subscribed.
E.g. if you have started club membership on 2nd of the month, you will be charged on the 2nd of each month for monthly subscription and the 2nd day of that month of each year for yearly subscription.
For monthly subscriptions, in the months which does not have that day, you will be charged on the day before. E.g. if your club membership starting on January 31, then February 28 (or February 29 in a leap year), then March 31, April 30, and so on.

Why is Dim Sum Warriors Club membership cancelled when I did not plan to?

We were unable to process the payment automatically using the last payment method.
Just write to us here, select Request, Membership. We’ll be happy to assist you.

 

How do I cancel my Dim Sum Warriors Club membership?

Just write to us here, select Request, Membership. Please provide us the Username of the account.

If I have multiple PC/mobile phones/tablets, will I need Dim Sum Warriors Club membership for each one?

No, but you can use one Dim Sum Warriors Club membership on up to 3 devices.

 

How do I purchase Dim Sum Warriors Club membership as a gift?

Please purchase the Dim Sum Warriors Club membership with account information of the gift recipient/user.
The account information needed is: Username(this cannot be changed later), Email address, First name, Last name. After the purchase is completed successfully, the user can log into the account. User can also see account information and payment details: card type, last 4 digits of card number and the expiry date.
The membership will be renewed automatically using your payment method. If you wish to cancel the Dim Sum Warriors Club membership or if you have questions, just write to us here, select Request, Membership. We’ll be happy to assist you.

 

Can I buy more than one subscription?

Yes, you can buy more than one club membership subscription. However, each club membership account should have a different user name and email address.
User can see these payment details: card type, last 4 digits of card number and the expiry date, when the user logs into that account.

How can I change my password?

You can login to your account here. After that, click My account, then Account. Please enter your current password and new password.
If you need more help, please write to us here, select Request, Membership.

 

How do I reset my password?

If you’re already logged into your account, please click My account, then click Account. Please enter your current password and new password.
If you’re unable to log into your account, click on Forget your password? to request a password reset link to be sent to your email. If you do not see the email in your inbox within a few minutes, please check your Junk folder and Spam folder. If you need more help, Please write to us here, select Request, Password.

How do I change my login or email address?

You can login to your account here. After that, click My account, then Account. Please enter your new email address.
To safeguard your account, you will not be able to change your Username. How do I unsubscribe from email updates?
Any email you receive from Dim Sum Warriors contains a link for you to unsubscribe at the bottom of the email. You can opt-out anytime.
To opt back in, you can do so at our website here, at the bottom of the page.

 

How do I deactivate or delete my account?

We’re sorry to see you go.
If you deactivate or delete your account, your Dim Sum Warriors Club membership is cancelled
You can no longer access Dim Sum Warriors Club membership content and other privileges. You can also no longer enjoy the full version of our app.
To cancel your club membership, please write to us here, select Request, Membership.

 

How do I reactivate my account?

Please purchase Dim Sum Warriors Club club membership at our shop here.

 

Can I give me account to someone else?

We are unable to transfer ownership of your Dim Sum Warriors Club membership to another person. You may cancel your club membership and purchase a new one under the person’s name and email address. The payment method of this new purchase will be used for auto-renewal of the new club membership.

 

How old must my child be to become a Dim Sum Warriors Club member?

Dim Sum Warriors Club membership is suitable for 2nd Language Learners Grades K-3 (e.g. Chinese learners in Singapore); English or Chinese as an International Language Learners Grades 2-5 (e.g. English learners in Vietnam) or CEFR Levels A1+ to B1.

 

How do I switch from a monthly to annual Dim Sum Warriors Club membership?

Please purchase the annual membership. After that, please write to us here, select Request, Membership. Please provide us the Username.
We will start the annual membership on the expiry date of the monthly membership.

 

Why I am unable to successfully pay for orders?

Please check with your card issuer or bank. Also your internet connection needs to be stable.

 

Payment

How can I get a refund on my Dim Sum Warriors Club membership?

We’re afraid that we do not offer refunds for paid memberships. No prorated refunds or credits will be offered for partially used club membership subscriptions.
You may refer to our return policy.

 

How do I apply a discount or coupon?

If you are purchasing through a sponsorship link, the discount will be automatically applied to your purchase.

 

Can I change the currency I’m being charged in?

No. Currently pricing and currency information are based on your geographical location.
If you are not seeing that, it could be that a VPN or browser plugin is changing your apparent location. Disabling it could resolve the issue. If not, please write to us here, select Problem, Payment.

 

What is the difference between Monthly subscription and Annual subscription of Dim Sum Warriors Club membership?

Annual subscription is paid upfront for the whole year. It is cheaper that way. It is auto-charged yearly with the same payment method for the first charge.
Monthly subscription is auto-charged monthly with the same payment method for the first charge.

 

How can I change my card details for my Dim Sum Warriors Club membership payment?

You can login to your account here. After that, click My account, then Payment.

Why was I just charged?

It is possible that you have a Dim Sum Warriors Club membership and the payment is recurring monthly or yearly. If you need help or wish to cancel your Dim Sum Warriors Club membership, please write to us here, select Request, Payment.

 

Why do I see a price increase on the payment page?

It could be there was discount offer before and it expired. Also, from time to time, we reassess our pricing and raise the prices due to currency exchange rates and to bring greater value to you.

 

Order

How long does it take for my books to arrive?

We will deliver your order to you within 7 days. In case of unexpected delay, we will inform you.

 

How can I cancel my order of book/s?

Please refer to our return policy.
If your order is eligible for return, please write to us here, select Request, Order.

 

When can I get the refund after I have received confirmation from you that it will be processed?

Your refund will be credited to your initial form of payment within 14 business days, in the amount of the purchase price. It may take one or more billing cycles for your credit to appear after your return has been processed.

 

How can I re-order, if I have ordered the wrong item?

You may place a new correct order.
For your original (wrong) order, please write to us here, select Request, Order / Delivery.
The wrong order is subject to our return policy.

 

Learning system

What age is Dim Sum Warriors app and books for?

Dim Sum Warriors app and books are for 2nd Language Learners Grades K-3 (e.g. Chinese learners in Singapore); English or Chinese as an International Language Learners Grades 2-5 (e.g. English learners in Vietnam) or CEFR Levels A1+ to B1. It is not suitable for complete beginners in the target language.

 

Can my child use Dim Sum Warriors app and books if my child cannot read well at all?

Dim Sum Warriors app and books are for 2nd Language Learners Grades K-3 (e.g. Chinese learners in Singapore); English or Chinese as an International Language Learners Grades 2-5 (e.g. English learners in Vietnam) or CEFR Levels A1+ to B1. It is not suitable for complete beginners in the target language.

 

Comic Reader App

Why I cannot run Dim Sum Warriors app after I have downloaded from the Apple App Store / Google Play Store?

For iOS based devices, we recommend a minimum iOS version 12. For Android based devices, the minimum Android OS is 4.4.2. Otherwise the app may not work.

Why I cannot log into the Dim Sum Warriors Comic Reader App?

Please use your username and password.

If it does not work, you can reset your password here.

How do I get help for technical issues?

Please visit our technical requirements page to check the recommendations.
You may write to us here, select Problem, App. Let us know what phone/tablet and OS version you are using and the problem you are facing. We would be delighted to help you.

 

What do I do if I cannot hear audio or sound from the Dim Sum Warriors Comic Reader App on my device (phone/tablet)?

Please ensure the phone is not on silent mode. Also, you may want to test out if your phone is able to play other audio files too.

 

What do I need to have to use the Dim Sum Warriors Comic Reader App?

Dim Sum Warriors Comic Reader App is supported in both Android and iOS based devices. For iOS based devices, we recommend a minimum iOS version 12. For Android based devices, the minimum Android OS is 4.4.2. Please ensure to meet these minimum OS versions.
Please visit our technical requirements page to check the recommendations.
If you need more information, please write to us here, select Request, App. We would be delighted to help you.

 

Why does the App not pick up my recording correctly?

You need to be in a quiet environment so that the App can pick up your recording clearly.

 

Others

Where can I find Dim Sum Warrior events?

You may visit our website here.
If you cannot find what you want, please write to us here, select Request, Everything else.

 

How is my personal information protected?

We value your privacy and the safety of your personal information. You can read our measures on our privacy policy.

 

I have other queries. Who can I contact?

Please write to us here. We would be delighted to help you.